Refund policy

We want you to love your purchase so, to avoid any disappointment, we encourage you to carefully review all photos and descriptions before placing an order. If you have any questions about an item, please don't hesitate to contact us or book an appointment to visit our warehouse before buying.

Returns & Refunds

In Person Pick-Up:

• Inspect At Pickup: Carefully inspect the item upon pickup. If there are any defects or discrepancies with the description, a full refund or credit will be issued.

No discounts, returns or refunds will be allowed after collection in person.

If you arranged for a courier to collect and deliver your item:

• ReLove will photograph the product prior to leaving the warehouse. We  take no responsibility for any damage that may occur to the product once handed over to a third party.

• Material Difference: If the item you receive is significantly different from what we described, please email us  at shop@relove.org.au  within 24 hours of delivery with photos and a description of the discrepancy. If there is a notable difference when compared to our product description, a full refund or credit will be issued.
  
  

Please note that returns will need to be delivered to the following address: 2/10 Bradford Street Alexandria NSW 2015.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund or credit was approved or not. If approved for a refund, you’ll be reimbursed on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@relove.org.au